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PERSONAL DATA PROCESSING POLICY COLOMBIA ESSENCE SAS

Introduction

At COLOMBIA ESSENCE SAS we respect privacy and are committed to protecting the personal data of our users, clients, partner producers and visitors to our digital platform.

This Privacy Policy describes how we collect, use, store, and protect personal information provided by users when using our website and the e-commerce services offered by the company.

The processing of personal data is carried out in compliance with the provisions of Law 1581 of 2012, Decree 1377 of 2013, Decree 1074 of 2015 and other regulations governing the protection of personal data in the Republic of Colombia.

1. Data Controller

COLOMBIA ESSENCE SAS NIT: 901997616-3
Address: Bogotá DC, Colombia
Email: support@colombiaessence.com
WhatsApp: +57 310 557 8887

COLOMBIA ESSENCE SAS acts as the controller of the personal data collected through the e-commerce platform that connects Colombian producers with national and international consumers.

2. Information We Collect

When a user makes a purchase, creates an account, or interacts with the platform, we may collect personal information such as:

• Full name
• Billing and/or shipping address
• Email address
• Phone number
• Information needed to process payments and deliveries

Additionally, when browsing our website, technical information such as IP address, browser type, operating system, pages visited and browsing behavior may be collected for statistical purposes and to improve the service.

3. Purpose of the Processing

Personal data may be used for:

• Process orders and payments
• Manage shipments and deliveries
• Provide customer service
• Manage returns or claims
• Sending order-related communications
• Send commercial communications when there is prior consent
• Improve the platform's functionality and security

The processing of personal data is based on the consent of the data subject and the need to execute the contractual relationship derived from the use of the platform.

4. Consent

Personal data is processed with the prior, express and informed consent of the data subject.

By providing your personal information to make a purchase, register or use our services, the user authorizes the processing of their data for the purposes described in this policy.

5. Disclosure of Information

COLOMBIA ESSENCE SAS may disclose personal information only when required by law, by a competent authority, or when necessary to perform contracted services, such as payment processing, logistics, or technological services.

The company does not sell or trade personal data.

6. Service Providers and Third Parties

To provide our services, we use external providers, such as payment gateways, logistics operators, technology providers, and analytics tools.

These providers will act as processors of personal data and may only use the information to the extent necessary for the provision of the contracted services, and must comply with the confidentiality and data protection obligations required by applicable regulations.

7. Technology Platform – Shopify

Our store is hosted on Shopify Inc., who provides the technological infrastructure that allows the online store to operate.

Data is stored on secure servers protected by security measures and firewalls. Payments comply with the PCI-DSS (Payment Card Industry Data Security Standard).

8. International Data Transfer

Due to the nature of the technological services used, some personal data may be stored or processed on servers located outside of Colombia.

In these cases, COLOMBIA ESSENCE SAS takes reasonable measures to ensure that these suppliers comply with adequate data protection standards.

9. Information Security

The company implements reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, loss, alteration, or misuse.

10. Cookies

Our website uses cookies and similar technologies to improve user experience and analyze website traffic.

Users can configure their browser to block cookies, although some site functions may be affected.

11. Rights of the Holder

The data subject has the right to:

• To know, update and correct your personal data

• Request proof of the authorization granted for the processing of your data

• Request the deletion of information when appropriate

• Revoke the authorization granted for the processing of data

• File complaints with the Superintendency of Industry and Commerce for violations of data protection regulations

12. Procedure for Exercising Rights

Requests related to the processing of personal data, including inquiries, complaints, updating or deletion of information, may be sent to the email address indicated in this policy.

The company will process requests within the timeframes established by applicable regulations.

13. Data Retention

Personal data will be kept only for as long as necessary to fulfill the purposes of the processing and the applicable legal or contractual obligations.