Personal Data Processing Policy

PERSONAL DATA PROCESSING POLICY

COLOMBIA ESSENCE S.A.S.

Introduction

At COLOMBIA ESSENCE S.A.S., we respect privacy and are committed to protecting the personal data of our users, customers, allied producers, and visitors to our digital platform.

This Privacy Policy describes how we collect, use, store, and protect the personal information provided by users when using our website and the e-commerce services offered by the company.

The processing of personal data is carried out in compliance with the provisions of Law 1581 of 2012, Decree 1377 of 2013, Decree 1074 of 2015, and other regulations governing personal data protection in the Republic of Colombia.

1. Data Controller

COLOMBIA ESSENCE S.A.S.
NIT: 901997616-3
Address: Bogotá D.C., Colombia
Email: soporte@colombiaessence.com
WhatsApp: +57 310 557 8887

2. Information We Collect

When a user makes a purchase, creates an account, or interacts with the platform, we may collect personal information such as: full name, billing and/or shipping address, email address, phone number, information necessary to process payments and deliveries.

Additionally, when browsing our website, technical information such as IP address, browser type, operating system, pages visited, and browsing behavior may be collected for statistical purposes and to improve the service.

3. Purpose of Processing

Personal data may be used to: process orders and payments, manage shipments and deliveries, provide customer service, manage returns or claims, send communications related to orders, send commercial communications when prior consent is given, improve the functionality and security of the platform.

4. Consent

The processing of personal data is carried out with the prior, express, and informed consent of the data subject. By providing your personal information to make a purchase, register, or use our services, the user authorizes the processing of their data for the purposes described in this policy.

5. Disclosure of Information

COLOMBIA ESSENCE S.A.S. may disclose personal information only when required by law, by a competent authority, or when necessary to execute the contracted services.

The company does not sell or trade personal data.

6. Service Providers and Third Parties

For the provision of our services, we use external providers, such as payment gateways, logistics operators, technology providers, and analytics tools. These providers may only use the information to the extent necessary for the provision of the contracted services.

7. Technology Platform – Shopify

Our store is hosted on Shopify Inc., which provides the technological infrastructure that allows the online store to operate. Data is stored on secure servers protected by security measures and firewalls. Payments comply with the PCI-DSS standard.

8. International Data Transfer

Due to the nature of the technological services used, some personal data may be stored or processed on servers located outside of Colombia. COLOMBIA ESSENCE S.A.S. takes reasonable measures to ensure that such providers comply with adequate data protection standards.

9. Information Security

The company implements reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, loss, alteration, or misuse.

10. Cookies

Our website uses cookies and similar technologies to improve the user experience and analyze website traffic. Users can configure their browser to block cookies, although some site functions may be affected.

11. Data Subject Rights

The owner of personal data has the right to: know, update, and rectify their personal data; request proof of the authorization granted; request the deletion of information when appropriate; revoke the authorization granted; file complaints with the Superintendence of Industry and Commerce.

12. Procedure for Exercising Rights

Requests related to the processing of personal data may be sent to the email address indicated in this policy. The company will address requests within the deadlines established in the applicable regulations.

13. Data Retention

Personal data will be retained only for the time necessary to fulfill the purposes of processing and applicable legal or contractual obligations.

14. Changes to the Policy

COLOMBIA ESSENCE S.A.S. reserves the right to modify this Privacy Policy at any time. Modifications will take effect from their publication on the website.